| VoIP
Home Service Solution |
 |
 |
 |
 |
 |
Features:
The following key features are included
in the Basic Home Service Module. |
|
|
|
|
|
This feature allows
you to create prepaid and postpaid permanent
accounts. The PoyaData Home Service Module
will adjust the customer and account settings
based on the user type.
|
|
|
|
Once a rate is
defined for each country and city, clients can
setup different rounding and free-time for each
individual route. Even within one selling
package, clients are capable of setting up
different free-times, surcharge fees, surcharge
times, and rounding charges for their customers.
Rates may also be setup for specific days and
hours. For example, special rates could be
set up for weekends or holidays.
Advanced charges,
such as surcharge and connection fees, can be
applied to the calling card services. This
feature also enables scheduled maintenance
periods and maintenance fees for each individual
service.
Generally, charges are “after-call” charges.
This means that the charge amount will be
deducted from the client’s account when the call
is terminated. In this scenario, if the
client were to use the entire balance, the
account deduction would go negative. The
PoyaData Home Service Solution allows for
defining upfront charges. In this
scenario, the system will deduct the charges
before the call is connected. |
|
|
|
|
With the Unlimited
Rate Table feature, there is no limitation to
the number of rate tables you can have.
You can also define a rate table for each
individual service you provide. The Home
Service Module also enables you to import or
export your rate tables into an Excel file. |
|
|
|
|
This feature
enables you to define additional charges and
fees for customers using 1-800 or other toll
free numbers. You can set the charges per
minute or a flat rate for each call placed.
You may also have national and international
toll free numbers with different rates for each
number. |
|
|
|
|
This feature is
configured to send an email to your customers
and attach their invoices. This option can
be pre-defined by the customer. Invoices
are available in invoice history and in PDF
format so you can also print them out and send
them via mail. |
|
|
|
|
This feature allows
all administrative and management tasks to be
performed through a web portal. Providers
can use their own dedicated web portal to check
ASR (Average Success Rate), ACD (Average Call
Duration), and CDR (Call Detail Record) Reports.
|
|
|
|
|
With the PIN-Based
Authentication feature the system has the
capability to capture the caller ID of the
customer and save it in the database, enabling a
PIN-less calling feature. With PIN
Authentication, an unlimited number of caller
IDs can be assigned to one PIN number, enabling
customers’ use of cell, home, and office numbers
to use their card. |
|
|
|
|
This feature allows
for an unlimited number of carriers and enables
the carriers to be defined by priority.
The VoIP gateway sends traffic to the desired
carrier. If the call fails, the system
will automatically forward the call to the 2nd
available carrier and continue until the call is
connected. This feature also offers the
capability to define a specific destination to
be terminated by one dedicated carrier. |
|
|
|
|
The PoyaData Home
Service Solution is compatible with all types of
end-point carriers and supports both IP-based
(SIP & H323) and TDM (Time-Division
Multiplexing) carriers. |
|
|
Back to top
|
|
By creating batch
tasks based on defined profiles or groups,
providers can deposit, deduct, create, apply
discounts, credit, and define points for
customers.
|
|
|
An
email notification can be sent out
to customers when their credit goes
below a certain amount. It
will remind them recharge their
account. Different trigger
limits can be defined for individual
customers. |
|
|
|
|
|
You can define an interest rate for late
payments. If your post-pay customers do
not pay their bills on-time, the interest will
be applied to their outstanding bill
automatically.
You can setup a bonus system for your home
service customers. This bonus system can
be defined as one-way or two-way. Whenever
a customer refers another customer, a
pre-defined bonus will be added to the
customer’s bonus account. Your customer
can claim these bonuses and receive discounts.
This feature is optional and you can choose
which customers you would like to set up for
this service.
With this feature you can
define different users with different levels of
access to your system. The account type
will be defined by the Administrator who has
complete access to the entire application and
can change permissions for other users. A
customer service account has access to customer
accounts and their CDRs (Call Detail Records),
but does not have access to the rate or PIN
management section.
This monitoring feature
provides real-time status of all calls on the
system. This feature shows where calls are
coming from, which accounts are calling, and the
destination of the calls. Additionally,
the application shows the terminating carrier.
This information provides a complete view of
live traffic and status.
The PoyaData Online
Payment module allows your customers to pay
their invoices via credit card. Credit Card
payment options include Master Card, Visa Card,
and American Express as well as other payment
methods supported by PoyaData. We offer a
wide range of online payment options.
|
|
|
|
The PoyaData End-User
Interface module acts as an End-User Web-Portal.
Using this add-on module, your end-users are able to
view their latest account status including:
 |
Current Customer/PIN balance
|
|
|
Payment History
|
|
|
Call Detail Records (Including all dialed
numbers)
|
|
|
Add/Remove/Modify ANI Numbers for PIN-less
|
|
|
Modify Customer Contact Information
|
|
|
|
|
The
PoyaData Home Service Module provides a wide variety of
comprehensive reports including:
|
|
CDR
(Call
Detail Record) – A complete report that includes
PIN, Service, Country, City, Duration (minutes),
Final Duration (minutes after rounding), Rate,
and Total Cost of each call.
|
|
|
ASR
(Average Success Ratio) – A Quality of Service
Based report that shows the average success rate
for calls to all or one particular destination
or carrier. |
|
|
DID
(Direct Inward Dialing) – This report enables
clients to determine which of the DID (access
numbers) are handling most of the traffic.
|
|
|
Comparison
Reports
– Using this feature, clients can view and
compare data over different time periods.
|
|
|
Customer Reports
–
This report allows you to view your customers
balance and view suspended customers.
|
|
|
Advanced Reports
– This report allows you to segment by rate
plan, country, city and date.
|
|
|
Calling Card
Reports
– By running this reporting feature you can
check on cards used, expired cards, and active
cards. |
|
|
|
|
The PoyaData
Calling Card Solution is compatible with all
available codecs supported by the VoIP gateway
(G723, G729, G726, & G711). It also
supports codec negotiations and is capable of
selecting different codecs for different
carriers.
|
|
|
|
|
This feature
enables clients to have more than one
origination gateway. Since gateways are
connected via IP infrastructure, they can be
geographically separated. This key benefit
enables the same PIN to work in more than one
city or country and is a cost effective way to
have calling cards in geographically separated
areas. |
|
|
|
Back to top
|
